Complaints we receive about an FDAP member are dealt with under our Complaints and disciplinary procedures. There are different ways we can deal with complaints, depending upon the nature and seriousness of the issue.

Every complaint we receive is reviewed to check whether the complaint, if proved, would mean that the member failed to meet our Standards of Conduct and Ethics.

If we feel that the FDAP member may have failed to meet our standards, we'll let the complainant know and inform the member that a complaint has been made about them. We may also ask for further information. 

If we do not feel that the FDAP member failed to meet our standards we'll tell the complainant and close the complaint. 

Right of appeal 

A complainant may appeal against a decision to close the complaint if there is new evidence that comes to light.